ACUCM2: Administering Cisco Unified Communications Manager & Unity Connection

Course Overview

The Administering Cisco Unified Communications Manager (ACUCM with AUC) is a 5-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration.

This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. This UC training course focuses on Cisco Unified Communications Manager v12 x. All labs are using CUCM v12.x.

This online Cisco IT class includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

Our online Cisco training course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

Administering Cisco Unity Connection (AUC) describes Cisco Unity Connection administration features, options, and configuration settings as they apply to the administrator. The course presents Cisco Unity Connection with the focused goal of providing the administrators with the necessary skills to perform their day-to-day job functions using the Cisco Unity Connection system.

Students that require skills beyond administration where engineering, integration, and networking skills are required should consider the Implementing Cisco Unity Connection (IUC) course.


Start DateDelivery FormatDaysTimeStatusPriceEnroll
09/18/2023Live Virtual Led510:00 amGuarantee To Run$3,995
11/13/2023Live Virtual Led510:00 amGuarantee To Run$3,995
12/11/2023Live Virtual Led510:00 amGuarantee To Run$3,995
01/08/2024Live Virtual Led510:00 amGuarantee To Run$3,995
02/12/2024Live Virtual Led510:00 amGuarantee To Run$3,995
03/11/2024Live Virtual Led510:00 amGuarantee To Run$3,995

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Who Should Attend

The primary audiences for this course are:

Phone network administrators
Data system administrators
Entry-level network engineers
IT support personnel
Helpdesk support staff
The secondary audience includes:

Learners looking to gain a technical overview of Cisco Unified Communications Manager
Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1) and Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)
Introduction to Cisco Unity Connection for Network Engineering Staff Personnel


To fully benefit from this course, students should have the following prerequisite skills and knowledge:

Basic knowledge of IP and networking or voice networks is suggested, but not required
Basic knowledge of the Windows desktop environment
Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
Basic understanding of Cisco Unified Communications Manager


After completing this course, students will be able to:

Describe the Cisco Unified Communications Manager network, service, and features
Understand the importance of and configuration of redundancy and high availability in the enterprise network
Describe user configuration and the user web interface
Explain basic phone options and the use of BAT
Explain the route plan and on-net/off-net calling
Describe the various media resources, including conferencing and MOH
Describe the basic phone features and use of hunt groups
Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
Describe the components that are required for user call processing by Cisco Unity Connection
Implement the various features and options that are available to users in Cisco Unity Connection
Use the various applications, tools, and reports that are available in Cisco Unity Connection

Course Outline