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This five-day Live Instructor-Led ITIL Training Course provides you with an intense and focused exploration of the new and updated topics in ITIL from the point of view of the owner of a process or set of activities. The ITIL Training Course is intended for those who work within a Service Strategy (SS) environment and require a deeper understanding of the underlying concepts, processes and activities involved and associated management responsibilities and how they may be used to enhance overall service quality and service provision.
Start Date | Delivery Format | Days | Time | Status | Price | Enroll |
---|---|---|---|---|---|---|
Coming Soon | Live Virtual Led | 3 | 10:00:00 | Enrolling Now | $2,295 | |
Coming Soon | Live Virtual Led | 3 | 10:00:00 | Enrolling Now | $2,295 |
The candidate must hold (photocopy required) one of the following:
It is also strongly recommended that the candidate have 2-4 years of professional experience within Service Management as well as defined experience in at least one of the SS processes.
Introduction
Defining “Service” and Market Spaces
Basic Service Strategy Principles
Managerial and supervisory aspects of SS processes (Financial Management, Demand Management, Service Portfolio Management)
Organizing Service Strategy
Exploring Technology and Implementation