ACUCM w/AUC - Administering Cisco UC Manager and Unity Connection

ACUCM w/AUC – Administering Cisco UC Manager and Unity Connection

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Course Overview

The Administering Cisco Unified Communications Manager and Unity Connection (ACUCM/AUC) course offers a comprehensive understanding of Cisco’s Unified Communications Manager System, now incorporating Version 15 updates. Geared towards system administrators and networking professionals, it delves into IP telephony fundamentals and operational functionalities within enterprise networks. The latest enhancements in Version 15 include a migration to a 64-bit system, auto-provisioning for collaboration tools, improved system administration, and advanced security features. Additionally, the course introduces Cisco Webex Dedicated Instance, facilitating seamless cloud integration and preserving investment in existing Cisco Systems. Ideal for voice network administrators, entry-level network engineers, data system administrators, IT support staff, and helpdesk technicians, this instructor-led training equips professionals with essential skills in managing Cisco collaboration technologies effectively.

What’s New in Cisco Unified Communications Manager Version 15:

Migration to a 64-Bit System: Streamlines performance, eliminates memory bottlenecks, and supports future scalability and innovations.
Auto Provisioning for Collaboration Tools: Simplifies the management of devices like the Webex App and Cisco Jabber during LDAP synchronization.
Enhanced System Administration: Simplifies network configurations and boosts usability with improved accessibility features.
Advanced Security and Monitoring Tools: Enhances system security with new protocols and real-time monitoring enhancements.

These updates ensure that the ACUCM course reflects the most current and effective practices in Cisco Unified Communications management.

Introduction to Cisco Webex Dedicated Instance:

This course now includes comprehensive coverage of Cisco Webex Dedicated Instance, which offers:
- Seamless Cloud Integration: Enables existing Cisco systems to transition smoothly to cloud technology without compromising functionality or performance.
- Preservation of Investment: Supports existing Cisco voice and video endpoints, extending their lifecycle and maximizing return on investment.
- Customizable Cloud Environment: Allows for tailored configurations to meet specific organizational needs, enhancing flexibility and control over communication systems.

New Hands-On Lab Access:

As part of this course, attendees will get to try out a hands-on lab where they learn how to connect Cisco Unified Communications Manager with a smart language model like OpenAI’s ChatGPT. The lab is designed to be easy to follow, using simple tools to build custom flows that can ask Cisco Unified Communications Manager questions in plain language and get information back about users, phones, and more. Participants will also learn how to set up a Webex Chatbot to access this system from any device using the Webex app.

Schedule

Start Date	Delivery Format	Days	Time	Status	Price	Enroll
12/16/2024	Virtual Live Instructor-Led Training	5	10:00 am	Guaranteed to Run	$4,295	ACUCM w/AUC – Administering Cisco UC Manager and Unity Connection quantity
01/13/2025	Virtual Live Instructor-Led Training	5	10:00 am	Guaranteed to Run	$4,295	ACUCM w/AUC – Administering Cisco UC Manager and Unity Connection quantity
01/27/2025	Virtual Live Instructor-Led Training	5	10:00 am	Guaranteed to Run	$4,295	ACUCM w/AUC – Administering Cisco UC Manager and Unity Connection quantity
02/10/2025	Virtual Live Instructor-Led Training	5	10:00 am	Guaranteed to Run	$4,295	ACUCM w/AUC – Administering Cisco UC Manager and Unity Connection quantity
03/10/2025	Virtual Live Instructor-Led Training	5	10:00 am	Guaranteed to Run	$4,295	ACUCM w/AUC – Administering Cisco UC Manager and Unity Connection quantity

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Who Should Attend

The primary audiences for this course are:

Phone Network Administrators
Data System Administrators
Entry-level Network Engineers
IT Support Personnel
Helpdesk Support Staff

The secondary audience includes:

Learners looking to gain a technical overview of Cisco Unified Communications Manager
Introduction to Cisco Unity Connection for Network Engineering Staff Personnel

Prerequisites

Basic knowledge of IP and networking or voice networks is suggested, but not required
Basic knowledge of the Windows desktop environment
Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.
Basic knowledge of traditional PSTN operations and technologies, including PBX and voice-mail administration tasks
Basic understanding of Cisco Unified Communications Manager

Objectives

Understand and configure the core features of Cisco Unified Communications Manager.
Learn about the migration paths and integration techniques for adopting Cisco Webex Dedicated Instance.
Gain hands-on experience with the new features and enhanced security settings of CUCM Version 15.
Develop skills in managing and troubleshooting IP telephony and unified communications in a Cisco environment.

Course Outline

Module 1: Introduction to IP Telephony

Lesson 1: Exploring IP Telephony
Lesson 2: Describing Deployment Models
Lesson 3: Understanding Advanced Multisite Features

Module 2: Defining the Basic Configuration

Lesson 1: Logging In to Cisco Unified Communications Manager
Lesson 2: Examining Basic Server Configuration
Lesson 3: Describing Multilevel Administration
Lesson 4: Configuring DRS Backup and Restore Procedures

Module 3: User Administration

Lesson 1: Understanding User Configuration
Lesson 2: Using the User Web Pages

Module 4: Exploring Phone Registration and Cisco Unified IP Phones

Lesson 1: Configuring System Parameters
Lesson 2: Supporting Cisco Unified IP Phones
Lesson 3: Exploring Phone Registration and IP Phone Communications
Lesson 4: Utilizing the Bulk Administration Tool (BAT)

Module 5: Basic Route Plan Configuration

Lesson 1: Implementing Dial Plan Connectivity
Lesson 2: Creating Route Plans

Module 6: Route Filters and Digit Manipulation

Lesson 1: Configuring Translation Patterns and Route Filters
Lesson 2: Implementing Digit Manipulation

Module 7: Class of Control

Lesson 1: Defining Class of Control
Lesson 2: Using Class of Control Features

Module 8: Understanding Media Resources

Lesson 1: Defining Media Resources
Lesson 2: Exploring Media Resource Management

Module 9: Features and Services

Lesson 1: Describing Basic Features
Lesson 2: Exploring Hunt Groups
Lesson 3: Describing Phone Services

Module 10: Dedicated Instance for Webex Calling

Lesson 1: Evaluate Dedicated Instance and its Significance in Network Infrastructure
Lesson 2: Examine Key Features and Benefits of Deploying Dedicated Instance
Lesson 3: Explore Practical Applications for Cisco Dedicated Instances Deployments

AUC Course Outline:

Module 1: Introduction to Cisco Unity Connection

Lesson 1: Overview of Cisco Unity Connection
Lesson 2: Navigating Cisco Unity Connection
Lesson 3: Understanding Call Handlers, Users, and Call Flow

Module 2: Configuration of Users and Contacts

Lesson 1: Explaining Users and Contacts
Lesson 2: Managing Multiple Users

Module 3: Implementation of Features

Lesson 1: Implementing the Dial Plan
Lesson 2: Understanding User Features
Lesson 3: Accessing Voice Messaging and User Features
Lesson 4: Managing Distribution Lists

Module 4: Use of Cisco Unity Connection Applications, Tools and Reports

Lesson 1: Designing an Audiotext Application
Lesson 2: Using Cisco Unity Connection Tools and Reports
Lesson 3: Using the DRS

Labs for ACUCM:

Lab 1: Connecting to the Remote Lab
Lab 2: Navigating Cisco Unified Communications Manager (CUCM)
Lab 3: Working with User Accounts
Lab 4: Configuring the System to Support Cisco IP Phones
Lab 5: Configuring Basic Dial Plan Elements
Lab 6: Configuring Simple Digit Manipulation in CUCM
Lab 7: Implementing Calling Privileges and Restrictions
Lab 8: Configuring Media Resources
Lab 9: Configuring User Features
Lab 10: Integrating CUCM to the Cisco Unity Connection Voicemail System
Lab 11: Introduction to Cisco Unity Connection
Lab 12: Configuration of Users and Contacts
Lab 13: Implementation of Features
Lab 14: Implementing an Audiotext Application
Lab 15: Using Cisco Unity Connection Tools and Reports
Appendix: Examining Cisco Webex Dedicated Instance

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