The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2-3 solution support. The focus is on Day 1 support for a new CCE deployment.
| Start Date | Delivery Format | Days | Time | Status | Price | Enroll |
|---|---|---|---|---|---|---|
| 12/09/2024 | Virtual Live Instructor-Led Training | 3 | 10:00 am | Guaranteed to Run | $2,695 |
The knowledge and skills that students are expected to have before attending this course are:
Here are recommended Cisco learning offerings that may help students meet these prerequisites:
After taking this course, you should be able to: