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ITIL 4 Training will equip students with:
An exam voucher is included with this course!
BONUS: Sometimes, the exam result may not be the expected one. Now, you can redeem the Take2 re-sit option that allows you to retake your exam in case of an unsuccessful result, within 6 months of your initial exam.
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Start Date | Delivery Format | Days | Time | Status | Price | Enroll |
---|---|---|---|---|---|---|
Coming Soon | Virtual Live Instructor-Led Training | 3 | 10:00 am | Guaranteed to Run | $1,995 |
ITIL 4 Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.
ITIL 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.
There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.
ITIL 4 is the next evolution of ITIL, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world. It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy. You’ll gain a new way to look at IT Service Management through a Service Value System. This provides a holistic framework which creates value in our increasingly complex, and high-velocity environment.
Day 1
1. Course Introduction
2. Service Management
3. Guiding Principles
4. Service Management Dimensions Overview
Day 2
5. Service Value System
6. Service Value Chain
7. ITIL Practices
8. Closing and Exam Preparation
Day 3