Home > Course Catalog > Choose By Brand > Cisco > CCER – Reporting Cisco Contact Center Enterprise
This is a 2-day ILT course supporting end-to-end reporting solutions in CCE using Cisco Unified Intelligence Center. This course is designed to assist customers and partners in the task of creating reports and managing disparate data sources. CCEF and CCEA or equivalent knowledge are prerequisites for this course.
Start Date | Delivery Format | Days | Time | Status | Price | Enroll |
---|---|---|---|---|---|---|
11/21/2024 | Virtual Live Instructor-Led Training | 2 | 10:00 am | Guaranteed to Run | $1,795 | |
03/13/2025 | Virtual Live Instructor-Led Training | 2 | 10:00 am | Guaranteed to Run | $1,795 |
The knowledge and skills that students are expected to have before attending this course are:
Recommended Cisco Learning offerings that may help students meet these prerequisites:
To assist customers and partners in the task of creating reports from disparate data sources in a Cisco Contact Center deployment. The course considers the nuances of analyzing and troubleshooting in various deployment scenarios. Designed Tier 2/Day 2 Support.
Cisco Unified Intelligence Center Foundations
This lesson provides an overview of Cisco Unified Intelligence Center including the benefits and features of the system. This lesson also describes the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment.
Cisco Unified Intelligence Center Administration and Operations Console
This lesson provides an introduction to the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance, and provisioning functions.
Cisco Unified Intelligence Center Attributes
This lesson discusses the functional attributes of the Cisco Unified Intelligence Center.
Cisco Unified Intelligence Center Custom Reports and Views
This section discusses customizing Cisco Unified Intelligence Center Reports and Views.