CVPDS-1: CVPD Scripting - Part 1

Course Overview

CVP Development and Scripting – Part 1 (CVPDS-1) is part of the Cisco UCCE with CVP suite of Contact Centre training classes.  This course teaches each student to use the features of Call Studio to build self-service IVR applications and to run and maintain them on the CVP VXML Server, and to interface with UCCE/ICM scripts.

Students have ample practice writing applications, using OAMP for put applications into production on the classroom VXML Server, and troubleshooting through log files analysis.

Schedule

Start DateDelivery FormatDaysTimeStatusPriceEnroll
1/10/2022Live Virtual Led510:00 amGuarantee To Run$4,270
2/28/2022Live Virtual Led510:00 amEnrolling Now$4,270

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Who Should Attend

The primary audience for this course is as follows:

  • Application Developers
  • Programmers
  • Sales and Pre-Sales
  • Technical Support
  • Project Managers
  • Cisco customers, partners, and employees involved in UCCE/CVP or CVP Stand-alone deployments.

Prerequisites

The knowledge and skills that the learner should have before attending this course are as follows:

  • None (UCCE introduction strongly recommended)

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

  • Introduction to the Java API, its capabilities and limitations
  • Practice creating every different Java component to extend Studio (see below)
  • Introduction to Voice Elements and their complexity
  • This course is applicable for any version of CVP and Studio.

Course Outline