ITIL® 4 Foundation Certification Course

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$2,195

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Course Overview

This course provides an introduction to ITIL® 4. It enables students to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

This is an instructor-led course delivered live in a classroom or live virtually. It provides a comprehensive introduction to the concepts, terms, objectives and benefits of the ITIL® best practices framework. The course provides a combination of short lectures, practical group exercises, quizzes, a sample exam, and test taking tips to prepare the student to understand and apply ITIL® principles, and to pass the official examination leading to ITIL® 4 Foundation certification.

This course includes a voucher for participants to schedule the ITIL® Foundation Exam at a time of their choosing. The 60-minute, 40 question, multiple-choice exam is delivered via webcam directly from PeopleCert, the exclusive global provider of all ITIL® exams.

A passing mark of 65% is required to receive your certificate
A thorough exam review is included in the course to prepare attendees for the certification exam
Pass Guarantee: If a participant does not pass the exam upon their first attempt, they will receive a second exam attempt FREE of charge

* Note 4 Half Days Virtual or 3 Days Onsite Instructor Led

Live Virtual or Instructor Led

Schedule

Start Date	Delivery Format	Days	Time	Status	Price	Enroll
Coming Soon	Live Virtual Led	3	10:00 am	Enrolling Now	$2,195	ITIL® 4 Foundation Certification Course quantity

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Who Should Attend

The ITIL® 4 Foundation Certification course is designed for:

Those who require a basic understanding of the ITIL® framework
Those who want to understand how ITIL® can be used to enhance IT service management
IT professionals or others working within an organization that has adopted ITIL®
Anyone who wants to upgrade their ITIL® v3 certification and knowledge

However, the ITIL® Foundation certification can benefit anyone who has an interest in IT service management and how it delivers business value.

Prerequisites

There are no prerequisites for the course and it is open to everyone. Executives and managers are encouraged to participate to better understand the potential benefits of ITIL® in their organization.

Objectives

ITIL® 4 Foundation students gain an understanding of the following:

A holistic approach to facilitating value co-creation between service providers and consumers in the form of products and services
The Seven Guiding Principles of ITIL® 4
The ITIL® 4 Service Value System and Service Value Chain
The Four Dimensions of Service Management
An overview of ITIL® practices including: Incident Management, Problem Management, Change Enablement, and Service Level Management.

Course Outline

Module 1 A lap around the Microsoft Visual Studio 2015 family

Overview of the Visual Studio 2015 family
Overview of product features
The need for centralized builds
The importance of release management

Module 2 Configuring your Build environment

Understanding the new 2015 Build infrastructure
Creating Agent pools and queues
Installing Build Agents
Specifying capabilities on your Build Agents
Configuring security
Overview of non-Windows Build Agents
Overview of hosted build infrastructure

Module 3 Authoring our first build definition

Creating a new build definition
Understanding Build templates
Selecting the solution to build
Running tests as part of your build
Queuing a build

Module 4 A closer look at builds

Selecting our source repository (TFVC/Git/GitHub/Subversion)
Running multiple concurrent builds
Working with Build variables
Configuring Continuous Integration (CI) and scheduled builds
Using Gated Check-ins
Using demands to influence agent selection
Build retention policies

Module 5 Customizing your build process

A lap around the available build tasks
Using Build Tasks to deploy your application components
Extending builds using scripts

Module 6 Other build enhancements and features

Viewing build status
Controlling build outputs and understanding artifacts
Packaging your .NET application
Examining test results from a build

Module 7 – Overview of Release Management

What is Release Management
Key concepts in Release Management
The current state of Release Management in TFS/VSTS

Module 8 – Release Management for Visual Studio 2015

Release Management for Visual Studio 2015
Creating environments and releases
Configuring approval workflows
Triggering and tracking releases

Module 9 – Release Management vNext

Authoring a new release definition
Linking your build definition to a release
Determining what to deploy using artifacts
Defining and using configuration variables
Configuring Continuous Release
Naming your release and using retention policies

Module 10 Configuring environments

Understanding environments
Configuring your approval workflow
Notifying approvers
Selecting your deployment queue
Defining custom variables for your environments
Configuring the environment owner
Understanding deployment conditions
Cloning environments

Module 11 Defining a release workflow for on-premises servers

Overview of release tasks
Copying files and running scripts
Releasing a web application to an IIS server
Executing tests as part of our on-premises release
Tracking our release

Module 12 – Defining a release workflow for Azure

Understanding Azure resources
Understanding Service Endpoints
Configuring endpoints for connecting to Azure
Releasing an Azure Web Application
Executing tests as part of our Azure release

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