ITIL® 4 Specialist: Create, Deliver & Support

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$3,195

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Course Overview

The ITIL® 4 Specialist – Create, Deliver & Support (CDS) is one of five courses needed to achieve the ITIL® 4 Managing Professional (MP) designation.

This is an instructor-led course delivered live in a classroom or live virtually. The course includes a combination of interactive lectures and group discussions, quizzes, sample exams, and test taking strategies to prepare you to pass the official examination leading to certification.

* Note 5 Half Days Live Virtual or 3 Full Days Onsite Instructor Led

Live Virtual or Instructor Led

Schedule

Start Date	Delivery Format	Days	Time	Status	Price	Enroll
Coming Soon	Live Virtual Led	3	10:00 am	Enrolling Now	$3,195	ITIL® 4 Specialist: Create, Deliver & Support quantity

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Who Should Attend

This course is designed for IT service management practitioners who are seeking to obtain the ITIL® Managing Professional (MP) designation, and/or have responsibility for the operation of IT-enabled and digital services, or for end-to-end services support and delivery.

Roles include: Service Desk Directors/Managers, IT Infrastructure & Support Directors/Managers, Problem, Change, and Release Managers, DevOps Directors/Managers, Continual Improvement Program/Project Directors/Managers, Senior Service & Support Analysts, Process/Practice Owners, Service Level Management Directors/Managers.

Prerequisites

This course requires you to have successfully attained your ITIL® 4 Foundation Certificate. You will need to provide a copy of your Foundation Certificate upon registration for admission into this course.

Objectives

In this course you will:

Understand how to plan and build a service value stream to create, deliver, and support services
Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the ITIL® 4 Service Value System (SVS)
Understand the value of positive communications
Understand the planning and management of resources in the SVS
Understand the value and use of IT across the SVS
Discover how relevant ITIL® practices contribute to creation, delivery, and support across the SVS and value streams
Learn how to design, develop, and transition a value stream using ITIL® practices
Learn how to better provide user support using ITIL® practices
Learn how to create, deliver, and support services:
Discover how to prioritize, structure, and coordinate work and activities
Understand build versus buy considerations, sourcing options, and service integration management (SIAM)
Understand the following ITIL® 4 practices: Service Design, Software Development and Management, Deployment Management, Release Management, Service Validation and Testing, Change Enablement, Service Desk, Incident Management, Problem Management, Knowledge Management, Service Level Management, Monitoring and Event Management

Course Outline

Module 1 A lap around the Microsoft Visual Studio 2015 family

Overview of the Visual Studio 2015 family
Overview of product features
The need for centralized builds
The importance of release management

Module 2 Configuring your Build environment

Understanding the new 2015 Build infrastructure
Creating Agent pools and queues
Installing Build Agents
Specifying capabilities on your Build Agents
Configuring security
Overview of non-Windows Build Agents
Overview of hosted build infrastructure

Module 3 Authoring our first build definition

Creating a new build definition
Understanding Build templates
Selecting the solution to build
Running tests as part of your build
Queuing a build

Module 4 A closer look at builds

Selecting our source repository (TFVC/Git/GitHub/Subversion)
Running multiple concurrent builds
Working with Build variables
Configuring Continuous Integration (CI) and scheduled builds
Using Gated Check-ins
Using demands to influence agent selection
Build retention policies

Module 5 Customizing your build process

A lap around the available build tasks
Using Build Tasks to deploy your application components
Extending builds using scripts

Module 6 Other build enhancements and features

Viewing build status
Controlling build outputs and understanding artifacts
Packaging your .NET application
Examining test results from a build

Module 7 – Overview of Release Management

What is Release Management
Key concepts in Release Management
The current state of Release Management in TFS/VSTS

Module 8 – Release Management for Visual Studio 2015

Release Management for Visual Studio 2015
Creating environments and releases
Configuring approval workflows
Triggering and tracking releases

Module 9 – Release Management vNext

Authoring a new release definition
Linking your build definition to a release
Determining what to deploy using artifacts
Defining and using configuration variables
Configuring Continuous Release
Naming your release and using retention policies

Module 10 Configuring environments

Understanding environments
Configuring your approval workflow
Notifying approvers
Selecting your deployment queue
Defining custom variables for your environments
Configuring the environment owner
Understanding deployment conditions
Cloning environments

Module 11 Defining a release workflow for on-premises servers

Overview of release tasks
Copying files and running scripts
Releasing a web application to an IIS server
Executing tests as part of our on-premises release
Tracking our release

Module 12 – Defining a release workflow for Azure

Understanding Azure resources
Understanding Service Endpoints
Configuring endpoints for connecting to Azure
Releasing an Azure Web Application
Executing tests as part of our Azure release

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