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The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) is one of five courses needed to achieve the ITIL® 4 Managing Professional (MP) designation. The DSV course will help you understand how to convert demand into value through services, while driving user engagement and boosting internal and external stakeholder satisfaction. The course covers topics such as service level-agreements, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more.
This is an instructor-led course delivered live in a classroom or live virtually. The course includes a combination of interactive lectures and group discussions, quizzes, sample exams, and test taking strategies to prepare you to pass the official examination leading to certification.
*Note 5 Half Days Live Virtual or 3 Full Days Onsite Instructor Led
Live Virtual or Instructor Led
Start Date | Delivery Format | Days | Time | Status | Price | Enroll |
---|---|---|---|---|---|---|
Coming Soon | Live Virtual Led | 3 | 10:00 am | Enrolling Now | $3,195 |
This course is aimed at individuals in management and service management roles who have a responsibility for the above noted practices as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.
Roles include: Software Engineer/Developer, Systems Engineer, Service Delivery Manager, DevOps Manager/Specialist, Solution Architect, Infrastructure Engineer, IT Service Management Professional, and Release and Deployment Manager.
This course requires you to have successfully attained your ITIL® 4 Foundation Certificate. You will need to provide a copy of your Foundation Certificate upon registration for admission into this course.
Module 1 A lap around the Microsoft Visual Studio 2015 family
Module 2 Configuring your Build environment
Module 3 Authoring our first build definition
Module 4 A closer look at builds
Module 5 Customizing your build process
Module 6 Other build enhancements and features
Module 7 – Overview of Release Management
Module 8 – Release Management for Visual Studio 2015
Module 9 – Release Management vNext
Module 10 Configuring environments
Module 11 Defining a release workflow for on-premises servers
Module 12 – Defining a release workflow for Azure