ITIL 4 Strategist: Direct, Plan, and Improve

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$2,495

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Course Overview

This course provides IT leaders, practitioners, and support staff with the practical skills necessary to create a â€˜learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL 4 best practice service value system featured in the latest guidelines.

As part of this course, all candidates will receive an exam voucher for the ITIL Strategist: Direct, Plan and Improve exam through Peoplecert. As of February 1, 2022, all exams will be administered in an online proctored format only. Exams can be scheduled at www.peoplecert.org.

Schedule

Start Date	Delivery Format	Days	Time	Status	Price	Enroll
10/07/2024	Virtual Live Instructor-Led Training	3	8:30 am	Guaranteed to Run	$2,495	ITIL 4 Strategist: Direct, Plan, and Improve quantity

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Who Should Attend

Individuals continuing of their journey in service management
ITSM managers and aspiring ITSM managers
Managers of all levels involved in shaping direction and strategy or developing a continually improving team

Prerequisites

Candidates must hold the ITIL 4 Foundation certificate.

Objectives

Understand the Key Concepts of Direct, Plan & Improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the role of governance, risk, and compliance (GRC) and know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning, and improvement
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement
Understand and know how to direct, plan and improve value streams and practices

Course Outline

Understand the following key terms:
- Direction
- Planning
- Improvement
- Operating Model
- Methods
- Risks
- Scope of control
Understand the differences between the following key concepts:
- Vision and Mission
- Strategy, Tactics, and Operations
- Governance compliance and management
- Policies, Controls, and Guidelines
Understand the concepts of Value, Outcomes, Costs & Risks, and their relationships to direction, planning & improvement
Identify the scope of control and within this:
- Know how to cascade goals and requirements
- Know how to define effective policies, controls, and guidelines
- Know how to place decision-making authority at the correct level
Know how to ensure that controls are sufficient, but not excessive
Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
Know how to identify assessment objectives, outputs, requirements, and criteria
Know how to select an appropriate assessment method for a particular situation
Know how to define and prioritize desired outcomes of an improvement
Know how to build, justify, and advocate for a business case
Know how to conduct:
- Improvement reviews
- Analysis of lessons learned
Know how to embed continual improvement at all levels of the SVS
Understand the nature, scope, and potential benefits of organizational change management
Know how to use the key principles and methods of Communication & OCM
- Identify and manage different types of stakeholders
- Effectively communicate with and influence others
- Establish effective feedback channels
Know how to establish effective interfaces across the value chain
Know how to define indicators and metrics to support objectives
Understand the differences between value streams and practices and how those differences impact direction, planning, and improvement
Know how to select and use the appropriate methods and techniques to direct, plan, and improve value streams and practices.
- Addressing the 4 dimensions
- Applying the guiding principles
- Value stream mapping
- Optimization of workflow
- Elimination of waste
- Ensuring & utilizing feedback

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