ITIL® 4 Strategist: Direct, Plan & Improve

Course Overview

ITIL® 4 Strategist: Direct, Plan & Improve (DPI) is one of five courses needed to achieve the ITIL® 4 Managing Professional (MP) designation. This intermediate course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction.

This is an instructor-led course delivered live in a classroom or live virtually.  The course includes a combination of interactive lectures and group discussions, quizzes, sample exams, and test taking strategies to prepare you to pass the official examination leading to certification.

*Note     5 Half Days Live Virtual or 3 Full Days Onsite Instructor Led

                Live Virtual or Instructor Led

Schedule

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Who Should Attend

This course is aimed at IT leaders and managers of all levels of the organization who are seeking to obtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation, and/or who are involved in shaping IT direction and strategy.

Prerequisites

This course requires you to have successfully attained your ITIL® 4 Foundation Certificate. You will need to provide a copy of your Foundation Certificate upon registration for admission into this course.

Objectives

In this course you will:

  • Understand the key concepts of Direct, Plan, and Improve
  • Understand the scope of what is to be directed/planned and how to use key principles and methods of planning
  • Learn how to cascade goals and requirements
  • Learn how to define effective policies, controls, and guidelines
  • Learn how to place decision-making authority at the correct level
  • Understand the role of governance, risk, and compliance (GRC) and how to integrate with the service value system (SVS)
  • Discover how to use the key principles and methods of continual improvement for all types of improvements
  • Learn how to use the ITIL continual improvement model to improve the service value system
  • Learn how to identify assessment objectives, outputs requirements, and criteria as well as how to select an appropriate assessment for a particular situation
  • Learn how to define and prioritize desired outcomes
  • Learn how to build, justify, and sell a business case
  • Learn how to conduct improvement reviews and how to embed continual improvement at all levels of the SVS
  • Discover how to use the key principles of organizational change management
  • Identify and manage different stakeholder types
  • Learn how to establish effective channels for feedback and communication
  • Learn how to develop effective interfaces across the value chain
  • Understand how to use the key principles and methods of measurement and reporting in directing, planning, and improvement
  • Learn how to direct, plan, and improve value streams and practices
  • Understand the differences between value streams and practices while learning how to select and use the appropriate techniques to direct, plan, and improve them.

Course Outline