ITIL Lifecycle Service Operation (SO)

Course Overview

This five-day Live Instructor-Led ITIL Training Course provides you with an intense and focused exploration of the new and updated topics in ITIL from the point of view of the owner of a process or set of activities. The ITIL Training Course is intended for those who work within a Service Operation (SO) environment and require a deeper understanding of the underlying concepts, processes/functions and activities involved and management responsibilities and how they may be used to enhance overall service quality and service provision. 


Start DateDelivery FormatDaysTimeStatusPriceEnroll
Coming SoonLive Virtual Led310:00 amEnrolling Now$2,295
Coming SoonLive Virtual Led310:00 amEnrolling Now$2,295

Looking for Corporate/Group Training?

Leave us a message

Who Should Attend

  • CIOs, CTOs, Managers, Supervisory Staff
  • Team Leaders, Designers, Architects, Planners,
  • IT Consultants, IT Audit Managers and IT Security Managers.
  • Candidates looking to achieve credit towards the coveted ITIL Expert designation 


The candidate must hold (photocopy required) one of the following:

  • v3 ITIL Foundation Certificate, or
  • v2-v3 Foundation Bridge Certificate
  • It is also strongly recommended that the candidate have 2-4 years of professional experience within Service Management as well as defined experience in at least one of the SO processes.


  • Focus on the managerial and control aspects of the operational environment with regard to Service Operation.
  • Educate IT Professionals in the value of IT Service Operation. 

Course Outline