ITIL Service Capability: Release, Control & Validation

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$3,295

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Course Overview

In this ITIL Training Course, you will be immersed in the practical aspects of the ITIL service lifecycle and
processes associated with the release, control, and validation (RCV) of services and service
delivery. The main focus of this ITIL Training Course is on the operational-level process activities and
supporting methods and approaches to executing these processes in a practical, hands-on
learning environment. This ITIL Training Course includes lecture, exercises, and scenario-based exam
questions to increase your understanding of the core disciplines of ITIL best practices and
position you to successfully complete the associated exam. The exam will be offered on the
last day of the ITIL Training Course at 1:00 pm.
The main process focus areas of this ITIL Training Course include:

Service asset and configuration management (SACM)
Change management
Change evaluation
Release and deployment management
Service validation and testing
Request fulfillment
Knowledge management

Schedule

Start Date	Delivery Format	Days	Time	Status	Price	Enroll
Coming Soon	Live Virtual Led	5	10:00 am	Enrolling Now	$3,295	ITIL Service Capability: Release, Control & Validation quantity
Coming Soon	Live Virtual Led	5	10:00 am	Enrolling Now	$3,295	ITIL Service Capability: Release, Control & Validation quantity

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Who Should Attend

Prerequisites

ITIL Foundation Certification (v3 or newer) required
Two to four years of relevant work experience
To prepare for the end-of-class exam, it is recommended that you review the 2011
editions of the ITIL publications Service Operation (ISBN 9780113313075) and Service
Transition (ISBN 9780113313068) and complete at least 12 hours of personal study

Objectives

Importance of Service Management as a practice concept and Service Transition
principals, purpose, and objective
Importance of ITIL Release, Control, and Validation while providing service
How all processes in ITIL Release, Control, and Validation interact with other Service Lifecycle Processes
Processes, activities, methods, and functions used in each of the ITIL Release, Control, and Validation processes
How to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence
Measure ITIL Release, Control, and Validation
Importance of IT Security and its contributions to ITIL Release, Control, and Validation
Technology and implementation considerations surrounding ITIL Release, Control, and
Validation
Challenges, critical success factors, and risks associated with ITIL Release, Control and
Validation Who Needs to Attend/li>
IT operations, technical, or IT management personnel requiring more information about
ITIL best practices/li>
Anyone responsible for managing, implementing, or consulting on ITIL processes within
IT or in conjunction with IT

Course Outline

Release, Control, and Validation

Processes
Purpose and Objectives
Scope of Service Transition in Relation to the RCV Processes
Service Transition Value to the Business
RCV Processes Interaction with Other Lifecycle Stages
Developing an Effective Service Transition Strategy
Key Initiatives for Preparing for Effective Service Transition
Planning and Coordinating Service Transition Activities
Service Transition Process Support

Service Asset and Configuration Management

Purpose and Objectives of SACM
Scope of SACM
Business Value
Policies, Principles, and Basic Concepts
Activities, Methods, and Techniques
Triggers, Inputs, and Outputs
Interfaces with Other Processes
Information Management in SACM
CSFs and KPIs
Challenges and Risks
SACM Activities Performed by Service Operation
Roles and Responsibilities

Change Management

Purpose and Objectives
Scope of the Change Management Process
Business Value
Policies, Principles, and Basic Concepts
Activities, Methods, and Techniques
Triggers, Inputs, and Outputs
Process Interfaces
Role of the Configuration Management System in the Change Management Process
CSFs and KPIs
Daily Operational Activities
Managing Organizational and Stakeholder Change as Part of Continual Service

Improvement (CSI)

Challenges and Risks
Roles and Responsibilities

Change Evaluation

Purpose and Objectives
Scope of Change Evaluation
Business Value
Policies and Principles
Key Terminology
Activities, Methods, and Techniques
Evaluation Report Contents
Trigger, Inputs, and Outputs
Interfaces with Other Processes
Information Management in Change Evaluation
CSFs and KPIs
Challenges and Risks
Roles and Responsibilities

Release and Deployment Management

Purpose and Objectives
Scope of the Release and Deployment Management Process
Business Value
Policies
Activities, Methods, and Techniques
Triggers, Inputs, and Outputs
Interfaces with Other Processes
Information Management in the Release and Deployment Management Process
CSFs and KPIs
Challenges and Risks
Release and Deployment Management Activities Performed by Service Operations
Roles and Responsibilities

Service Validation and Testing

Purpose and Objectives
Scope of the Service Validation and Testing Process
Business value
Policies, Principles, and Basic Concepts
Activities, Methods, and Techniques
Trigger, Inputs, and Outputs
Interfaces with Other Processes
Information Management in Service Validation and Testing
CSFs and KPIs
Challenges and Risks
Roles and Responsibilities

Request Fulfillment

Purpose and Objectives
Scope of Request Fulfillment
Business Value
Policies, Principles, and Basic Concepts
Activities, Methods, and Techniques
Triggers, Inputs, and Outputs
Process interfaces
Information Management in Request Fulfillment
CSFs and KPIs
Challenges and Risks
Roles and Responsibilities

Knowledge Management

Purpose, Objectives, and Scope
Business Value
Policies, Principles, and Basic Concepts
Activities, Methods, and Techniques
Triggers, Inputs, and Outputs
Interfaces with Other Processes
Information Management in the Knowledge Management Process
CSFs and KPIs
Challenges and Risks
Relationship Between CSI and the Knowledge Management Process
Roles and Responsibilities

Technology and Implementation Considerations

Generic Technology Requirements to Support Process Capabilities
Managing a Change in Operations
Service Operation Use of Project Management Approaches
Assessing and Managing Risk in Service Operation
Operational Staff in Service Design and Transition
Knowledge Management Tools
Collaboration
Configuration Management System
Planning the Implementation of Service Management Tools
Implementation Considerations

Exam Preparation/Mock Exam

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