Understand the following terms:

• Digital organization
• High-velocity IT
• Digital transformation
• IT transformation
• Digital products
• Digital technology
• Understand when the transformation to high-velocity IT is desirable and feasible

The five objectives associated with digital products – to achieve:

• Valuable investments – strategically innovative and effective application of IT
• Fast development – quick realization and delivery of IT services and IT-related products
• Resilient operations – highly resilient IT services and IT-related products
• Co-created value – effective interaction between service provider and consumer
• Assured conformance – to governance, risk, and compliance (GRC) requirements

Understand how high-velocity IT relates to:

• The four dimensions of service management
• The ITIL service value system
• The service value chain
• The digital product lifecycle

Understand the following concepts:

• Ethics
• Safety culture
• Toyota Kata
• Lean / Agile / Resilient / Continuous
• Service-dominant logic
• Design thinking
• Complexity thinking

Know how to use the following principles, models, and concepts:

• Ethics
• Safety culture
• Lean culture
• Toyota Kata
• Lean / Agile / Resilient / Continuous
• Service-dominant logic
• Design thinking
• Complexity thinking

To contribute to:

• Help get customers’ jobs done
• Trust and be trusted
• Commit to performance
• Deal with uncertainty
• Improve by being inquisitive
• Know how the service provider ensures valuable investments are achieved

Know how to use the following practices to contribute to achieving valuable investments:

• Portfolio management
• Relationship management
• Know how the service provider ensures fast deployment is achieved

Know how to use the following practices to contribute to achieving fast deployment:

• Architecture management
• Business analysis
• Deployment management
• Service validation and testing
• Software development and management
• Know how the service provider ensures resilient operations are achieved

Know how to use the following practices to contribute to achieving resilient operations:

• Availability management
• Capacity and performance management
• Monitoring and event management
• Problem management
• Service continuity management
• Infrastructure and platform management
• Know how the service provider ensures co-created value is achieved

Know how to use the following practices to contribute to achieving co-created value with:

• Relationship management
• Service design
• Service desk
• Know how the service provider ensures assured conformance is achieved

Know how to use the following practices to contribute to achieving assured conformance:

• Information security management
• Risk management